Privacy Policy

01Introduction

This policy explains what personal information the Lux Domus Builder website (luxdomusbuilder.com) collects, why, who it is shared with, how long it is kept and the choices you have. “We” means [Legal name of the business placeholder], doing business as Lux Domus Builder, [Street address placeholder], McKinney, Texas.

It covers this website only. Work we carry out for you under a signed agreement may come with its own terms about information.

02Information we collect

Information you give us.

• Consultation requests: your name, email address, phone number, the project address, city and ZIP code, project type, budget range, timeline, your preferred date and time and contact method, your message, and any photos you choose to upload.
• Contact forms: your name, email address, phone number if you give it, and your message.
• Orders: your billing name, address, email and phone, the project address, the services and options you configured in Design Your Project, the estimate, and any order notes.
• Payments: card details are entered into fields provided by our payment processor, Stripe, and go directly to Stripe. We do not see or store your full card number.

Information collected automatically.

• Like most websites, our hosting provider keeps server logs (IP address, browser, pages requested and time) for security and troubleshooting. [Hosting provider and log retention to confirm]
• To stop repeated automated form submissions, the site keeps a scrambled (hashed) form of your IP address for about ten minutes after you send a form. The address itself is not stored.
• Cookies and browser storage, described in section 04.

Choices you make in Design Your Project stay in your browser until you add a service to the cart.

03How information is used

• To reply to you, and to arrange and hold consultation times.
• To prepare estimates, proposals and agreements for your project.
• To process orders and payments, and to send confirmations, receipts and calendar invitations.
• To keep the website secure and to prevent spam and fraud.
• To meet legal, tax and accounting obligations.

We do not sell personal information, and we do not use it for third-party advertising. [If you add a newsletter or analytics later, describe them here]

04Cookies and similar technologies

The site uses only the cookies and browser storage it needs to work:

• Cart and checkout (WooCommerce): wp_woocommerce_session_*, woocommerce_cart_hash and woocommerce_items_in_cart remember your cart, for up to about two days.
• Cart count: ld_cart_count shows the number of items on the cart icon. It is deleted when you close your browser.
• Payments: on the checkout page, Stripe may set cookies such as __stripe_mid and __stripe_sid to prevent fraud. See Stripe’s privacy policy.
• 3D preference: if you turn the 3D house off, the choice is saved in your browser’s local storage (ld3d) so the page remembers it.
• Signed-in staff: WordPress sign-in cookies, for our own team only.

We do not use analytics or advertising cookies. [Update this section if that changes]

05How information is shared

We share personal information only with service providers who help us run the website and the business, and only as needed:

• Website hosting: [hosting provider].
• Email delivery: [email or SMTP provider].
• Payments: Stripe, Inc., which processes card payments under its own privacy policy (stripe.com/privacy).
• Professional advisers such as accountants and lawyers, under duties of confidentiality.

We may also disclose information when the law requires it, to protect our rights or the safety of others, or as part of a sale or reorganization of the business.

06How long information is kept

• Consultation requests and messages: [period, for example 24 months] after our last contact, then deleted. Photos are deleted with the request.
• Orders and payment records: as long as tax and accounting law requires [period to confirm].
• Spam-protection data: about ten minutes.
• Server logs: as kept by our hosting provider [to confirm].

07Data security

The site uses HTTPS encryption. Card payments are handled by Stripe, which is certified to the PCI DSS standard. Photos sent with consultation requests are kept outside the public media library and can be opened only by signed-in staff. Access to submissions is limited to staff accounts.

No website or storage system is completely secure, but we take reasonable steps to protect the information you share.

08Your choices and rights

You can ask us for a copy of the personal information we hold about you, to correct it, or to delete it, by writing to [Privacy email address placeholder]. We will verify the request and reply within [period, for example 45 days].

Depending on where you live and the size of our business, privacy laws such as the Texas Data Privacy and Security Act may give you further rights. [Counsel to confirm which laws apply]

You can also ask us at any time to stop contacting you.

09Children’s privacy

This website is meant for adults planning home projects. It is not directed to children under 13, and we do not knowingly collect their personal information.

10Links to other websites

Links to other websites, including Stripe, are provided for convenience. Their privacy practices are their own; please read their policies.

11Changes to this policy

We may update this policy as the website or the law changes. The date at the top shows the latest version; significant changes will be noted on this page.

12Contact

Questions about this policy: Lux Domus Builder, [Street address placeholder], McKinney, Texas; [Privacy email address placeholder]; [Phone placeholder].